Feedback Sync is a Slack extension dashboard that centralizes personalized product feedback, making it easier for teams to gather, organize, and analyze customer insights. With real-time updates and intuitive visualizations, it streamlines feedback management, empowering businesses to make data-driven decisions and improve product development workflows.
Our approach focused on creating an intuitive dashboard that bridges the gap between customer feedback and actionable insights. By integrating directly with Slack, Feedback Sync allows teams to capture and organize user comments, suggestions, and reviews without disrupting their existing workflows, promoting efficient communication and faster iteration cycles.
Feedback Sync offers a comprehensive solution for managing product feedback by centralizing insights in one accessible platform. It provides filtering and categorization tools, sentiment analysis, and customizable views, enabling teams to prioritize improvements, track user satisfaction trends, and collaborate on feature enhancements effectively.
Technologies used in Feedback Sync include TypeScript and React for building a dynamic and responsive UI. The backend leverages Node.js with Express for efficient API handling, while Slack APIs facilitate seamless integration for real-time feedback collection. PostgreSQL powers structured data storage, and Supabase ensures secure authentication and real-time updates. Figma was used extensively for designing an intuitive and engaging user interface.
